Business Support

At DC Computing Ltd, we understand how important your devices are to you. What we offer is Peace of Mind IT Support. Think of it like the roadside support equivalent for your company devices.  We will become your IT Department, ready to provide technical support when you need it.

We offer Tiered Support Packages tailored for professional people who may be Working from Home, Self-employed, Sole Traders or Small / Independent Businesses and would like access to reliable IT Support. 

We also offer Remote Only Support. This is the perfect solution if your work requires you to be out and about, or traveling to different locations on a regular basis and you want the comfort of knowing that if your IT starts misbehaving, you have someone you can turn to. 

As a Small Business Owner, you will be wearing many hats. Let us take this one off you, so that you can get on with what is most important to you, running your business!

Click here to Request a Quote or Book a Meeting to discuss how we can help you. For more information on the Benefits and Features, click below!

For subscribing to our Bronze Tier you will receive:

• Onboarding Visit
• Endpoint Management
• Remote Support
• Initial response within 8 working hours
• On-site Support. Each on-site visit will be subject to a call-out charge.
  • Standard hourly rate

 For subscribing to our Silver Tier you will receive:

• Onboarding Visit
• Endpoint Management
• Remote Support
• Initial response within 4 working hours
• Access to additional services
• On-site Support - Your first 5 on-site visits each month will have no call-out charge.
  • 10% Discount on hourly rate.

 For subscribing to our Gold Tier you will receive:

• Onboarding Visit
• Endpoint Management
• Remote Support
• Initial response within 1 working hour
• Access to additional services
  • Discount available on additional services.
• On-site Support. There is no call-out charge for on-site visits. 
  • 20% Discount on hourly rate.

DC Computing Ltd is here to offer affordable, reliable support to those without access to their own IT Department. From the self-employed who are working from home and the small independent businesses with only a small number of devices, we are here for you.

For small business owners and sole traders, your IT equipment is often the invisible backbone of the entire operation. When a laptop refuses to boot or the Wi-Fi drops out, the consequences are rarely just a technical inconvenience, they are financial and operational.

Understanding the potential costs of an IT failure is the first step toward building a more resilient business. Here is a breakdown of the primary financial impacts and how we can help:

1. Direct Loss of Revenue

Based on average UK day rates, losing a day of work can represent a direct losses in billable income:

• Self-Employed / Sole Trader upwards of £350 a day
• Micro Business (1-5 employees) upwards of £1000 a day

How we can help:

From as little as £30 a month, we can help to maintain you equipment and keep it up and running by utilising our Endpoint Management Client to keep them up to date and secure.

2. Loss of Productivity

It takes an employee approximately 20 minutes to regain full focus after a technical interruption, meaning the cost continues even after the issue has been resolved.

How we can help:

We are on hand to assist you from anywhere with our Remote Support Tool as long as there is an internet connection.

3. Recovery and Emergency Repair Fee

On average, the costs for Emergency Call-outs can be very expensive. These are unplanned for and can cause big problems with your cash-flow:

• Standard reactive IT support can range from £80 to £150+ per hour and often comes with a high call-out fee or emergency surcharge.

Hardware Replacements can also be costly:

• High-spec Laptop: £800+
• New phone: £600+

How we can help:

We are your Emergency IT Support. We offer competitive rates that do not go up if there is an emergency and our Silver and Gold members also receive a discount.

4. Data Loss and Regulatory Fines

If a Hard Drive or SSD fails without a backup, data recovery can very quickly mount up and can cost up to £700+ per drive.

If equipment failure leads to data corruption or loss, the costs escalate. Under GDPR, businesses have a legal obligation to protect personal data. If a hardware failure results in a data breach or the permanent loss of client records, you could face fines from the Information Commissioner’s Office (ICO). While the ICO often works with small businesses to improve rather than punish, they have the power to fine up to £17.5 million or 4% of turnover. Recent smaller-scale fines for significant data negligence in SMEs have still landed in the £10,000 to £60,000 range.

How we can help:

We will monitor your device health and provide best practice advice so that you can be sure your client data is secure. Those on Silver and Gold Tiers also gain access to our library of additional 

solutions including Backup and Security which can turn a costly data recovery into a very Cost Effective hard drive replacement and data restore.

5. Reputational Damage

In a competitive market, trust is the primary currency. If a client can’t reach you or if their project is delayed because your "systems are down", they may look elsewhere. 

While harder to track as a line item, industry studies suggest:

• Acquiring a new customer costs 5x more than retaining an existing one. If a tech failure leads to one lost client, that is the immediate 'cost' of that failure.
• 1 in 3 customers will leave a brand they love after just one bad experience (such as a missed deadline or broken payment link).

How we can help:

Our goal is to ensure that the running and success of your business is not let down by your IT equipment. Your success, is our success!

Summary

IT failure is not just a 'tech issue', it is a business risk. For the self-employed and small business owners, the cost of prevention (through regular maintenance, managed IT services, and robust backup solutions) is almost always significantly lower than the cost of failure. Investing in reliable equipment and a recovery plan isn't an overhead, it’s an insurance policy for your livelihood.