Benefits and Features

• Dedicated Local Technician: You are assigned a technician the moment you sign up, giving you a consistent point of contact who truly understands your setup.
• Zero Call Centres: When you call, you get straight through to your assigned technician.
• Jargon-Free Communication: We speak your language. We explain technical issues and solutions in plain, straightforward English, completely free of confusing IT slang.
• Tailored Advice: Whenever you have a problem or are in need of advice, you have an expert on hand to guide your decision-making.

• Instant Web Client Assistance: Fast, secure troubleshooting over the internet. No complex setup required. Just click a secure link and we will be able to troubleshoot and fix your issue with you over the phone.
• Endpoint Management Client: For a more comprehensive coverage, our Endpoint Management Client can help with troubleshooting, silent background fixes, and proactive maintenance all without disrupting your workday.
• Cross-Platform Expertise: Reliable remote support and troubleshooting covering a range of devices.

(Only Available with our Endpoint Management Client)

• AI-Powered Issue Resolution: Built-in intelligent policies actively monitor your systems 24/7. It will automatically detect and resolve minor technical issues before they turn into costly downtime.
• Fully Managed Updates: We handle the heavy lifting of patch management. Operating systems and critical software are automatically kept secure, optimised and up to date.
• Monthly Reports: Stay informed with clear, scheduled system health and performance reports which show you exactly how your device is performing.

• Microsoft 365 Licensing & Management: Available to purchase, we can offer a variety of licences to suit your needs. From complete administration of your cloud environment, ensuring your team has seamless access to Word, Excel, Teams, and secure cloud storage. To simply providing access to email.
• Optional Co-Pilot AI Integration: Microsoft 365 Copilot licensing and setup to help boost your productivity with cutting-edge AI assistance.
• Professional Email Signature Management: Maintain a polished, consistent corporate identity for you and your team with centrally managed email signatures.
• Plus More: Get in touch to find out what is available.

• Your Own IT Department: Enjoy the reassurance of having your own IT Department backing your business, without the overhead costs.
• Rapid Incident Response: When something goes wrong, you know exactly who to turn to, minimising stress and ensuring your tech is back up and running fast.